Customer Success

Solution Consultant (Account Management)

Gurugram, Haryana
Work Type: Full Time
A Solution Consultant (Account Management) is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.


About FieldAssist
FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips, Ching’s and Mamaearth among others.
FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.

For one in the Seat:

Responsibilities:
1. Manage a portfolio of enterprise-level customers and act as their main point of contact. Develop a deep understanding of each customer's unique business needs and work with them to provide solution to their problems through our product suite.
2. Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
3. Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT. Collect and disseminate feedback to internal teams to help improve our services and products.
4. Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions
5. Build strong customer advocacy and ensure their retention
6. Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client
7. Be the trusted advisor and display though leadership to the customer acting as a consultant showing them best practices and industry benchmarks

Who we're looking for:
1. MBA graduate with at least 3+ years relevant work experience in a customer success or consultancy role.
2. Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery
3. Excellent networking, relationship management and negotiation skills
4. Familiarity with Supply Chain data and workflow experience preferred
5. Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms
6. Proficient in Microsoft Office Suite specifically Excel and PowerPoint

Know Your Leaders
Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA Family in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth.

FieldAssist on the Web
  • Website: https://www.fieldassist.com/people-philosophy-culture/
  • Culture Book: https://www.fieldassist.com/fa-culture-book/
  • CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw
  • LinkedIn: https://www.linkedin.com/company/fieldassist/mycompany/

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