Our success is in the success of our customers. Only you can make that happen.
A Solution Specialist (Account Management) is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
FieldAssist is a top-tier SaaS platform that specializes in optimizing Route-to Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over1,00,000 sales users representing over 600+ CPG brands across 10+ countries in South East Asia, the Middle East, and Africa, we reach 10,000 distributors and 7.5 million retail outlets across GT and MT every day. Our goal is to equip sales teams, managers, distributors, salesheads, and CXOs with an all-in-one platform, enabling them to make informed decisionsthat drive growth. FieldAssist is a 'Proud Partner to Great Brands,' like Godrej Consumers,Saro Africa, Danone, Tolaram, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, AdaniWilmar, Henkel, Jockey, Emami, Philips, Ching’s and Mamaearth among others.
For one in the Seat:
Responsibilities:
1. Manage a portfolio of enterprise-level customers and act as their main point of contact. Develop a deep understanding of each customer's unique business needs and work with them to provide solution to their problems through our product suite.
2. Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
3. Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT. Collect and disseminate feedback to internal teams to help improve our services and products.
4. Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions
5. Build strong customer advocacy and ensure their retention
6. Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client
7. Be the trusted advisor and display though leadership to the customer acting as a consultant showing them best practices and industry benchmarks
Who we're looking for:
1. MBA graduate with at least 3+ years relevant work experience in a customer success or consultancy role.
2. Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery
3. Excellent networking, relationship management and negotiation skills
4. Familiarity with Supply Chain data and workflow experience preferred
5. Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms
6. Proficient in Microsoft Office Suite specifically Excel and PowerPoint
Know Your Leaders
Paramdeep Singh Anand is the CEO of FieldAssist. At 21 years old, he found success as the founder of a manufacturing business, Param Health Foods in 2014. A few years later, Param decided to ride the next growth wave, moving from his entrepreneurial venture in the FMCG business to the technology industry as the CEO of FieldAssist.
Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA Family in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth.
FieldAssist on the Web
- Website: https://www.fieldassist.com/people-philosophy-culture/
- Culture Book: https://www.fieldassist.com/fa-culture-book/
- CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw
- LinkedIn: https://www.linkedin.com/company/fieldassist/mycompany/