We are looking for an energetic and motivated professionals to join our team with preferred experience in Account Management role.
About FieldAssist
FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips, Ching’s and Mamaearth among others.
Responsibilities
- Responsible for Account Management, Renewals & Upselling of Products at Customer Level.
- Track and analyze Targets versus Achievements to ensure consistent performance and goal alignment.
- Work closely with external and internal stakeholders to ensure smooth and timely Project Execution.
- Assist with high severity requests or issue escalations as needed.
- Guide client on product features and how to use them.
- Lead Semi-Annual and Quarterly Business Reviews, focusing on strategic alignment and value delivery for clients.
- Monitor Customer Health and ensure key customer KPIs are green.
- Ensure customer satisfaction and build strong customer relationships.
Who we're looking for:
- Engineering graduates with 3-5 years of experience.
- Excellent verbal & written communication & presentation skills.
- Ability to multi-task and work in a challenging fast paced environment.
- Go-getter attitude and a strong work ethic. Proficient in MS Excel & PowerPoint.
- Excellent problem-solving skills, attention to detail and solution-oriented attitude.
- Enthusiasm about technology with demonstrated technical aptitude.