A Key Account Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with our global customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities
- Manage a portfolio of global and regional Enterprise customers and act as their main point of contact.
- Develop a deep understanding of each customer's business needs and work with them to provide solution to their problems through our product suite.
- Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
- Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT.
- Collect and disseminate feedback to internal teams to help improve our services and products.
- Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions.
- Build strong customer advocacy and ensure their retention.
- Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client.
- Be the trusted advisor and display though leadership to the customer acting as a consultant showing them best practices and industry benchmarks.
Who we're looking for:
- Graduates/ Post Graduates with at least 3+ years relevant work experience in SAAS industry.
- Previous experience in managing overseas customers of varying sizes and complexities.
- Previous experience collaborating with different internal functions within a fast-growing SaaScompany; operating at the intersection of product, sales, and delivery
- Excellent networking, relationship management and negotiation skills
- Familiarity with Supply Chain data and workflow experience preferred
- Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms.
- Proficient in Microsoft Office Suite specifically Excel and PowerPoint